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We’re having trouble processing your payment and we’d like to get it sorted out
You can get the error message while purchasing a product from either Microsoft Store or Xbox Market Place.
If you see this message while purchasing something from Microsoft Store, try creating a new user account in Windows. It has been observed that in some cases, user profile corruption can affect the Store app’s performance. So, to troubleshoot the issue, create a new User Account and see if you can purchase a product using the Store app on a different user profile. Similarly, if you get the error message while buying anything from Xbox Market Place, you can try to fix the issue by adding a new Xbox Live Subscription payment option online. In a browser, go to the Microsoft Account page here. If required, sign in to the Microsoft account you want to change. Select ‘Services & Subscriptions’.
In the Xbox Live section, under Paid with, select Change how you pay.
Following this, ‘Add a new way to pay’, hit the ‘Next’ button, and then follow the onscreen steps to set up your Please note that PayPal a payment option is available in selected regions only. If this does not help, you can contact Microsoft Store Sales and Customer Support to address this matter. Related read: Microsoft Store payment failed errors & problems.
