Now, a lot of factors can be responsible for why you can’t open your Xbox app on Windows 11/10. It can happen if your Windows OS or the Xbox app is outdated. Also, if there is some corrupted data in the app, it might cause issues in opening the app or interrupt Xbox’s working. Besides that, incorrect date & time settings, issues with Xbox services, corrupted Store cache, Xbox server issues, etc., can also lead to this problem. If you are also experiencing the same problem where the Xbox app is not launching or performing correctly, this guide will help you out. You can use the mentioned fixes and troubleshoot issues related to the working of your Xbox app.
Xbox app not opening or working on Windows 11/10
Here are the methods you can use if the Xbox app is not opening or working on your Windows 11/10 PC:
1] Check if Xbox servers are down
First of all, check the server status of Xbox services and make sure the services are not down. Just open the Xbox Status page in your web browser and see whether or not all Xbox services are up and running. If Xbox is facing an outage or there is some maintenance work going on, the Xbox app or its certain features won’t work properly on your PC. Hence, ensure that the Xbox services are not down at the moment. However, if there is no server issue at the end of Xbox, move on to the next fix to resolve the issue.
2] Set the correct date & time on your PC
This problem can occur if you have set an incorrect date and time on your system. As we know, the wrong time settings trigger various issues with default apps like Xbox. Hence, you must ensure that the correct date and time are set on your computer. Here are the steps to do that: If you have set the correct date and time but the problem is still the same, move on to the next fix. See: Xbox Game bar is not working or opening in Windows 11/10.
3] Change your region
Try changing your region and then check if you can launch the Xbox app properly or not. Some affected users were able to run the app properly after changing their regions. Hence, you can try doing the same and see if it works. Follow the below steps to change your region on Windows 11/10:
4] Run the Windows Store Apps troubleshooter
In many cases, Windows inbuilt troubleshooters help in getting rid of various issues on your PC. You can try running the Windows Store Apps troubleshooter to fix the problems associated with the Xbox app. Here are the steps to do that: If the Windows Store Apps troubleshooter fails to resolve the problem, there must be some underlying reason for the issue at hand. So, you can apply some other fix to resolve it. Read: Fix Xbox Live error 121010 while playing Microsoft Solitaire Collection.
5] Update Windows to its latest build
If you want to avoid issues with your Microsoft Store apps and other software, it is recommended to keep your OS up-to-date. Microsoft keeps launching new Windows updates to fix existing issues, improve application stability, and enhance the overall performance of your computer. So, install all pending Windows updates by launching Settings, navigating to Windows Updates, and pressing the Check for updates button. Once Windows is updated, you should not face this issue. If you do, move on to the next fix.
6] Restart Xbox Gaming Services
The Xbox Gaming Services on your system might be stuck in a limbo state which is why the Xbox might not be working properly. Hence, it is recommended to restart the Services related to Xbox and then check if the problem is resolved. Here are steps to do that: See: Fix Xbox app Error code 0x80040154 on Windows
7] Clear Microsoft Store Cache
The “Xbox app not opening or working” problem could very well be facilitated due to a corrupted Microsoft Store cache. Hence, if the scenario is applicable, reset the Microsoft Store cache and check if the problem is gone or not. To clear the Microsoft Store cache, you can follow the below steps:
8] Turn off your VPN
If you are using a VPN to run some region-restricted Xbox services like PC Game Pass, Cloud gaming, etc., it is possible the app might not open or run properly. Hence, you will be required to disable VPN to fix the problem. Do that and see if the issue is resolved. Read: Xbox app not downloading or installing on Windows PC
9] Update the Xbox app
In case your Xbox app is outdated, you are likely to experience performance issues with the app. With new updates, previous bugs and issues are fixed, and new functionalities are added to the app. Hence. update your app right away and then check if the problem is fixed or not. You can update the Xbox app like any other Microsoft Store app. Open your Microsoft Store and go to the Library tab from the left-side pane. Now, click on the Get updates button and let Microsoft Store update all your outdated Store apps. Once done, you can try opening the Xbox app and see if the problem is resolved. Read: Xbox App sign-in error (0x409) 0x80070422 on Windows PC.
10] Repair or Reset your Xbox app
If the above solutions didn’t work, it is possible that there is some corruption in the app which is why it is not opening or working. Hence, if the scenario is applicable, you can repair or reset the Xbox app and then launch it to check if the issues are resolved or not. You can follow the below steps to do that: See: Fix Xbox app slow download speeds in Windows
Does Xbox app work on Windows 11?
Yes, the Xbox app works on the latest Windows 11 and comes preinstalled in it. This app converts your computer into Xbox One console and lets you play your games effortlessly. It lets you download or purchase the games available for Xbox One consoles on your PC and play them without a console. In case the app is missing from your computer, you can install it from Microsoft Store.
How do you fix This app cannot be opened in Windows 11?
To fix the “This app can’t open” error on Windows 11, make sure that the problematic app is not blocked on your computer using Group Policy and Registry Editor. Apart from that, enable User Account Control (UAC), run Windows Store Apps Troubleshooter, reset your app, clear Microsoft Store Cache, perform SFC and DISM scans, or reinstall the app to fix the error. If nothing fixes this error for you, consider resetting your PC. Now read: Fix Error Code 0x80242020 in Microsoft Store or Xbox App.
